Privacy Policy

Protecting your information is our priority.

Marrakech Escape ("we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book one of our private tours.

1. Information We Collect

Personal Identification Data

When you fill out a form (e.g., Contact Form or Booking Inquiry), we may collect the following data necessary for communication and service provision:

  • Name and Contact Information (Email Address, Phone Number).
  • Country of Residence and preferred currency.
  • Tour preferences (Program selected, Dates, Group size).

For confirmed bookings, we may require sensitive data such as passport information (for hotel bookings and travel logistics) and dietary/medical notes (for safety and customization).

Usage and Tracking Data

We automatically collect data when you access our website, including your IP address, browser type, device information, and pages visited, to improve website performance and user experience.

2. How We Use Your Data

The data we collect is used solely for the following purposes:

  1. Service Fulfillment: To process your booking, customize your itinerary, secure accommodation, and arrange transportation and guiding services.
  2. Communication: To respond to your inquiries via the Contact Form and send necessary updates regarding your booked tour.
  3. Safety and Security: To comply with local Moroccan laws and regulations, and to maintain the safety of all travelers.
  4. Marketing (Consent-Based): To send you occasional promotional emails about new tours or special offers, but only if you have explicitly opted-in.

3. Data Sharing and Disclosure

We do not sell, trade, or rent your Personal Identification Data to outside parties. We only share your data as follows:

  • With Service Providers: We must share necessary information (like name and passport details) with trusted third-party suppliers, such as hotels, riads, and local transportation partners, strictly for the purpose of fulfilling your booked itinerary.
  • For Legal Compliance: We may disclose your data where required by law, such as in response to a court order or government request.

4. Data Security

We employ administrative, technical, and physical security measures designed to protect your personal information. All booking forms are transmitted over a secure connection (SSL/HTTPS), and access to client data is restricted to employees who need the information to perform a specific job (e.g., booking specialists).

Please Note: While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Your Data Rights

You have the right to:

  • Access: Request copies of your personal data we hold.
  • Correction: Request that we correct any information you believe is inaccurate or incomplete.
  • Erasure: Request that we erase your personal data, subject to legal retention requirements related to your booking.

To exercise any of these rights, please contact us using the details provided below.

6. Changes to this Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

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